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COVID-19 Update on Easing Restrictions from Nye Health Services VP of Operations, Kristin Harris

COVID-19 Update on Easing Restrictions from Nye Health Services VP of Operations, Kristin Harris

I wanted to reach out to our residents, family members, team members, and friends, to say thank you! It takes all of us to fight this COVID-19 battle and we truly could not do it without you. 

We are very excited to begin working through the COVID-19 phasing guidance that we received from the Department of Health and Human Services to ease the restrictions on our campuses. We are actively in the process of doing that. We need to obtain baseline testing as there are expectations we need to meet to move forward with the phasing. We also are working on a plan for, how we are going to ease the restrictions on our campuses and still maintain the safety for our residents as COVID-19 is still a significant risk. 

We can’t thank you enough for all of your support. We are so very proud of all of our team members and the work they have done to protect our residents. We could not do this without you! We are a family. We are the Nye Family.

If you have questions, please contact the campus administration directly or send your questions to our COVID email: covid@nyehealthservices.com. You can also follow us on Facebook.  

COVID-19 Update on Easing Restrictions from Nye Health Services VP of Operations, Kristin Harris

COVID-19 Update on Restrictions from Nye Health Services VP of Operations, Kristin Harris

First of all, I want to say thank you to all of our residents and family members. Thank you for your patience, your trust and your continued support. We have been continuously learning, implementing changes and modifying processes to meet the Centers for Disease Control and Department of Health and Human Services (DHHS) expectations for management of Covid-19 in long term care facilities. This is an invisible enemy that has created anxiety, fear, and frustration. We have found ourselves in the most difficult situation, a tug of war over safety from the virus, and safety from the extreme toll these restrictions have put on our residents, family members, and team members. You have locked arms and partnered with us, and we will forever be grateful. I continue to be amazed by our teams. Their selfless dedication to our residents is inspiring and gives me so much hope and confidence, and has united us in an unbelievable way.

We are excited to share that the guidelines for long term care facilities to begin relaxing restrictions, including specific criteria a facility must meet in order to move forward. We are receiving questions about our plans to open up the campuses and are responding to many of those in this message. Please be aware that each campus may have differing levels of ability to open up which will be addressed by the specific campuses.

We are regulated by DHHS on our skilled care and assisted living campuses and they define the process by which we can move forward, and multiple factors will influence this process and timeline. All long-term care facilities are currently in Phase 1, with the ability to complete the following tasks and be eligible to move into Phase 2. We have been internally defining our processes for Phase 2, so we will be ready to go when we get approval from DHHS. We will be providing that information to the families and residents of the campus when we know a specific date that we can move forward.

First, the county a facility is in must be able to move forward with their directed health measures. Second, a facility must not have any positive Covid-19 residents or team members, and must have a plan to complete baseline testing of team members resulting in all negative results. Please be aware that a positive Covid-19 result amongst a resident or team member may require us to again restrict visitors and group activities, regardless of the phase we are in.

We look forward to the opportunity for nursing facilities and assisted living facilities to open up in phases. It has been a long several months and we are anxious to ease restrictions while keeping our residents and team members safe. We strive to keep communication transparent and prioritize clarity and responsiveness. We know this pandemic has caused us to try and communicate in different ways. We will be sending out a resident and family survey specific to the pandemic management and responsiveness, and we would greatly appreciate you feedback. It will specifically help us to modify and prioritize areas of focus and improvement moving forward. Please take the time to complete the survey and share your feedback with us.

We know everyone is anxious to move forward, as are we, but please be patient as we comply with the regulations that DHHS requires of us. As I said in the beginning, some of our campuses will be able to open up sooner than others, and those campuses will communicate those details. 

If you have questions, please contact the campus administration directly or send your questions to our COVID email: covid@nyehealthservices.com. You can also follow us on Facebook.

COVID-19 Update on Easing Restrictions from Nye Health Services VP of Operations, Kristin Harris

COVID-19 Update from Nye Health Services VP of Operations, Kristin Harris

Thank you to all of our residents, family members, team members and their family members. We can’t express enough our appreciation to each of you for all of the personalized gifts and support. I want to make sure that everyone is aware that at this time we are continuing to be aggressively proactive with our prevention measures, and will not be making any changes to our current guidelines related to visitation, and will continue with no communal dining or communal activity programming. We are not letting our guard down at all, and we will continue prioritizing creative ways to keep people connected and engaged.

One thing that I want to highlight is that while this situation has been one of the most difficult we’ve ever navigated, we have seen such a phenomenal unification of support and effort. One of our core company values is to Be United. We have united as a team with each other, and locked arms to fight against this invisible enemy. The way our residents and family members have locked arms with us has been inspiring and motivating, and provided us with the continued momentum needed to stay aggressive! Thank you, we love you and appreciate you.

If you have questions, please contact the campus administration directly or send your questions to our COVID email: covid@nyehealthservices.com. You can also follow us on Facebook.

COVID-19 Update on Easing Restrictions from Nye Health Services VP of Operations, Kristin Harris

COVID-19 Update from Nye Health Services CEO, Russ Peterson

With some of the recent media surrounding nursing facilities and assisted living, I wanted to speak directly to you.  We take care of some of the most vulnerable individuals: older adults with medical complications.  Our Nye campuses have so many committed and caring individuals, helping fight the fight. This is not always easy for them, but they show up every day, faithfully donning their masks and providing care of our residents.

Despite their heroic efforts we have not been able to keep COVID off all our campuses.  When it has surfaced in either a team member or resident, our team has jumped into action, immediately notifying all residents, their responsible family member, notifying the Department of Health and Human Services and the area Health Department.  We have been and continue to diligently follow their recommendations to best protect our residents.  These diligent efforts have helped to minimize the spread of the virus on the campuses that have had it and we know their actions are saving lives.

We know it is also difficult on family members who have not been able to see and hug loved ones for a couple of months.  We wish that could be different and know we will do all we can to create opportunities for you to connect with your loved one.  The health and safety of our residents and team members is our greatest concern.  We will continue to keep you updated with any information about COVID-19 that could impact the health and well-being of our residents and team members.

Recently CMS has been discussing recommendations on how and when nursing facilities and assisted living campuses can open up and allow visitors back in.  We hope that this can occur sooner than later, but our decisions will be guided by balancing the safety of our resident’s and their need to interact with their loved ones.  At this time we don’t have a definitive plan but as things evolve, we will keep you informed.  We want to thank you for your patience and understanding through these difficult times.

If you have questions, please contact the campus administration directly or send your questions to our COVID email: covid@nyehealthservices.com. You can also follow us on Facebook.

COVID-19 Update on Easing Restrictions from Nye Health Services VP of Operations, Kristin Harris

Press Release Regarding Regency Square in South Sioux City, Nebraska

On April 28th, Nye Health Services learned that 3 residents at our Regency Square campus in the skilled care area tested positive for COVID 19 virus. The residents are not showing any signs or symptoms but are in isolation.   The residents’ responsible parties have been notified and will be kept informed as the situation changes.  All other residents’ responsible parties were notified of the current situation and the steps we are taking to protect all residents at the campus.

Kristin Harris, the Nye Health Services Vice President of Operations, along with the Mikel Ardley, the Campus Executive Director, are in close consultation with the Dakota County Health Department and the Nebraska Department of Health and Human Services (DHHS). They are apprised of the situation and are working with the Campus team on appropriate mitigation efforts.

Resident safety and minimizing any potential spread of the virus is the top priority for Regency Square. The residents are in isolation to reduce the potential spread of the virus. The Campus continues to follow Center for Disease Control (CDC), Centers of Medicare and Medicaid Services (CMS) and DHHS recommended guidelines for healthcare facilities during the current COVID-19 pandemic. On April 24th we were notified that on April 23rd a team member had tested positive for the COVID virus.  The Dakota County Health Department and DHHS were notified immediately and began to support the efforts of the campus.  Testing of all residents on the campus occurred on April 25th.  The current positives came from that testing.  Testing of team members began on April 24th.  Currently there are no other known positive test results of either team members or residents.   Also, based upon the circumstances of the situation Regency Square initiated additional mitigation measures on April 24th at the campus. These included increasing our assessment of all residents to twice daily to identify signs or symptoms of the virus.  All team members continue to wear masks at all times, which was implemented on March 29th, and the Campus increased their assessment of team members to twice daily.

Several weeks ago, we reviewed and updated our infection control procedures on the campus in light of emerging information from the CDC regarding the COVID 19 virus.  We continue to monitor and update our procedures as recommended. We know that the frail, elderly are especially susceptible to this virus.  Our efforts to control this virus on our campus are crucial and a key priority.

The health and safety of all residents and team members is our greatest concern. We will continue to update information about COVID-19 that could impact the health and well-being of our residents or our general operations at Regency Square.

Nye Health Services has a web page dedicated to answer frequently asked questions about COVID-19 at www.nyehealthservices.com/covid-19/,  which is updated with information received from the Centers for Disease Control and Prevention.  Questions can also be submitted to our COVID specific email address: covid@nyehealthservices.com

 

FOR MORE INFORMATION CONTACT:

Russ Peterson, CEO, Nye Health Services at 402-753-6124 , russ.peterson@nyehealthservices.com

Ron Gross, President, Nye Health Services at 402.753.6102, ron.gross@nyehealthservices.com

COVID-19 Update on Easing Restrictions from Nye Health Services VP of Operations, Kristin Harris

COVID-19 Update from Nye Health Services

We know there are continued concerns about the spread of COVID-19 (the new coronavirus) and how it may impact our campuses. Ensuring our residents and team members are in a safe and healthy environment is our top priority. As part of our continued efforts to protect the health and well-being of our residents we are implementing a new precautionary measure at our Assisted Living and Skilled Nursing campuses, effective immediately.

Personal deliveries to our campuses are restricted until May 1st. Please do not drop off deliveries at the campus. Any packages that are received via mail will be set aside for 48 hours, prior to delivering to the resident.

Please know, we will stay up to date with the federal government’s recommendations as they may continue to change. In addition, Nye Health Services is in close contact with the local and state health department and are following their guidance. We understand that these changes can be stressful to both our residents and their family members. Thank you for your patience and understanding of our efforts to combat this new virus and protect the health well-being of our residents. We need your help; it will take all of us to make this a success!

Should you have any questions, please feel free to contact the campus directly. We also have an email account dedicated to COVID-19 questions, covid@nyehealthservices.com. You can also follow us on Facebook.